ABOUT US

MISSION STATEMENT

Diverse Facility Solutions ensures the prolonged existence of our company through repeat and referral business. To achieve such, we focus on maintaining the highest levels of professionalism, integrity, honesty and fairness in our relationships with our clients and our associates.

We are committed to the customer and as such, strive to ensure that each and every task is performed with the highest degree of professionalism and by providing the highest level of quality janitorial services at competitive market rates.

DFS’ mission is to provide our clients with efficient cleaning processes, personalized services and an unmatched value. Our management team has the experience and resources to transition any location to our employees and processes over-night with no down time or reduced services.

OUR TEAM

Diverse Facility Solutions currently employs nearly 1000 professionals in the custodial, customer service and consulting fields.

EXECUTIVE TEAM

The DFS Executive Team spearheads the growth of the company by developing, managing, and leading the departments of Finance, Business Development, People and Culture, and Operations.

mark-wrightMARK WRIGHT

President, CEO

Mark Wright is the founder of Diverse Facility Solutions (DFS) and currently serves as President and CEO. Incorporated in 2002, Mark continues to expand the business in various markets including airports, municipal buildings, universities and commercial real estate. Mr. Wright has developed a successful business model with key firms in the industry to create synergies that exceed his customers’ expectations. Prior to starting DFS, Mark worked as the Director of Operations for ATA Airlines Inc. His extended knowledge and understanding of operations provides DFS with an unparalleled advantage over its competitors. Mark’s education in political science was executed at the University of Louisville.

barbra-distasioBARBRA DISTASIO

Executive Vice President

Mrs. Distasio joined DFS in 2006 as Director of Human Resources. In 2007, Barbra assumed the position as Director of Account Services where she oversaw all personnel, contracts and administration for all DFS accounts. Barbra brings with her a varied background of experience in office management, administration, human resources, contract preparation and purchasing. With several years of commitment and devoted work, Mrs. Distasio was appointed to Executive Vice President in 2011.

charles-coleCHARLES COLE

Vice President of Finance

Mr. Cole is an Accounting graduate from Purdue University and a proud addition to the DFS corporate office. With more than six years of industry knowledge and experience, he will be responsible for enhancing current financial and business processes, maintaining positive customer relationships and attaining new business. Charles will oversee all operational budgets and ensure fiscal responsibilities.

zagoracMELISSA ZAGORAC

Vice President of Business Development

Mrs. Zagorac joined DFS in 2014 after working with the team for over 4 years as a client.  She has a degree in Marketing and operated as a facility manager for higher education institutions in the Chicagoland area.  Her commitment to DFS as client, and now as a team member, is part of an exciting vision for the future of the company.  She is responsible for working with the team to identify new business opportunities and continue to grow the DFS brand.

CRAIG HEXTER

Vice President of Operations

With over 20 years of experience, Craig adds a unique perspective to the DFS executive team stemming from extensive experience with facility management, in particular to aviation facilities.  He will focus on process management, business development and overall firm-wide tactics that contribute to DFS’ unique services/customized solutions model. Craig’s goals with the Operations Team is to work to improve efficiency and foster innovation.

SENIOR LEADERSHIP

The core of the DFS culture stems from our Senior Leadership.  Members of this team serve as client liaisons and employee support specialists while managing the challenges of day-to-day operations.

raquel-mataRAQUEL MATA

Senior Director of Operations

Ms. Mata joined DFS in 2004 as Supervisor of Customer Service, contracted by the government to oversee ticket checker operations. In 2005 Ms. Mata was promoted to Manager of Operations in charge of both airport and university contract services. Raquel was once again promoted, this time, to Senior Director of Operations and oversees a portfolio of all accounts that fall within the Illinois borders.

allen-dishmanALLEN DISHMAN

Senior Director of Operations

Mr. Dishman joined DFS in 2009.  In 2010 Allen built a company-wide Quality Assurance program, with customized plans for each customer, addressing individual account needs.  Later, Allen worked with Raquel Mata to manage the custodial contract at Terminal 5, O’Hare International Airport, until assuming the Senior Director of Operations position in 2012.  He now oversees a portfolio of all accounts that fall beyond the Illinois borders.

IZABELA ANNES

Senior Director of Human Resources

With over 12 years of experience, Izabela brings extensive experience in the Human Resources field to our recently rebranded People and Culture Department.  Izabela has spent her life developing, advising and implementing policies within the workplace, finding ways to keep staff and managers happy alike. Izabela is a graduate of the Purdue University and holds a Bachelor of Science in Human Resources Management with a minor in International Business.  Her primary responsibilities include establishing best practices for the processes of employee development and training, policy compliance and employee experience and culture development.

AWARDS & CERTIFICATIONS

MBE Certifications:

  1. State of Illinois Department of Central Management Services
  2. City of Chicago
  3. City of Detroit
  4. Minority Supplier Development Council
  5. The Port Authority of NY & NJ
  6. South Central Texas Regional Certification Agency
  7. Uniform Certification Agency
    NAICS Codes: 561720, 561740, 423850

Awards:

  1. Delta Airlines Catalyst Award (2014)
  2. Black Enterprise 100’s (2014, 2015, 2016)
  3. Supplier Customer Service Award (2014)

LOCATIONS

Our Corporate Office is located in Chicago, Illinois along with several satellite locations throughout the city and suburbs. In addition, we maintain offices in Arizona, California, Michigan, New York, Ohio and Texas.

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OUR STORY

MISSION STATEMENT

OUR TEAM

AWARDS & CERTIFICATIONS

LOCATIONS

OUR SERVICES

JANITORIAL

DFS is committed to providing each and every customer with complete facility solutions. We employ and recruit highly trained professionals to operate state of the art equipment. We are ready to service your needs at a moment’s notice. Quality, professionalism and the highest of standards is what makes DFS a great partner for your facility needs.

A sampling of the janitorial services we provide:

  • Green Cleaning Program
  • Restroom Sanitation
  • Window Washing
  • Waste Removal Program
  • Construction Clean-Up
  • Elevator / Escalator Detail Cleaning
  • Bio-Hazard Clean-Up
  • Carpet Cleaning Program
  • Hard Floor Care Program

MAINTENANCE

Building maintenance services maintain the condition of your workspace to further enhance the appearance of your facility. A sampling of the building maintenance services we provide include:

  • Window Washing / Cleaning
  • Hard Floor Care
  • 3M™ Stone Floor Protection System
  • Metal Finish Restoration / Maintenance
  • Parking Lot / Garage Cleaning and Maintenance
  • General Facility Maintenance
  • Pedestrian Snow / Ice Control

CARPET CLEANING

Any business owner should take a minute and ask him or herself what impression their customers and employees get when they see the condition of the carpeting in the offices and public areas of the building. Carpets that look dirty, dingy or soiled not only make a very bad impression, they can subject employees and visitors alike to health issues that can seriously undermine your credibility in the business community. Using the services of our quality commercial carpet cleaning service ensures that your carpets always look their best and remain stain and odor free, creating the best impression possible for those you do business with in addition to the people working day in and day out in that environment.

Not only does our commercial carpet cleaning service leave all types of carpets, from wall to wall to expensive area carpeting, looking more attractive, the deep cleaning techniques we use results in a much healthier indoor atmosphere. Dirty carpets not only harbor dust, they can also encourage the growth of mold and mildew spores and other allergens that can cause your employees and visitors to get sick with cold and flu-like symptoms. By investing in our quality commercial carpet cleaning services on a regular basis, carpeted areas contribute to a more healthy office environment, with no strange odors, smells or unsightly stains. Regular cleaning also contributes to extending the life of your carpeting by several years. In order for your business to perform its best, make sure your office and its carpet looks its best by using our quality professional commercial carpet cleaning service.

SUPPORT SERVICES

DFS is highly respected and sought after when it comes to providing janitorial and support services to Airports and the Aviation Industry. We possess the experience and know-how necessary to provide top-notch service to National and International Airports and Airlines. We understand the unique needs of the Airline Industry and our experienced management team customizes programs that meet the unique needs and challenges of the Aviation Industry. We currently hold contracts with satisfied clients in Airports across the country.

Some of the Support Services we provide:

  • Janitorial Service
  • Dispatching
  • Maintenance
  • Customer Service
  • Over-size Baggage Runners
  • Ticket Checkers
  • Airport Ambassadors

VALUE ADDED SERVICES

With DFS, you can expect not only high quality janitorial services but the benefit of our multitude of “value added” services to attend to your business’s every need. Our specialty services include:

  • Power Washing
  • Window Washing
  • Carpet Care
  • Upholstery and Partition Cleaning
  • Floor Cleaning and Refinishing
  • Ceramic Tile
  • Concrete
  • 3M™ Stone Floor Protection System
  • Stone Floor Restoration
  • Stripping and Waxing
  • Elevator / Escalator Detail Tread Cleaning
  • Construction Clean-Up
  • Bio-Hazard Clean-Up
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JANITORIAL

MAINTENANCE

CARPET CLEANING

SUPPORT SERVICES

VALUE ADDED SERVICES

WHY DFS?

QUALITY CONTROL

DFS works closey with our customers to develop and implement a comprehensive Quality Control / Quality Assurance plan. DFS undertands that every facility is not the same therefore every plan is customized to meet the specific needs of your facility using industry best practices.

Here are a few ways DFS will customize your QC/QA plan:

  • Implement CleanTelligent workload and data management system
  • Improve cleaning efficencies by documenting productivity standards using industry best practices
  • Standardize cleaning processes and procedures
  • Facility-specific training for every employee
  • Create a detailed inspection program customized for each facility.

MINORITY BUSINESS ENTERPRISE

DFS is proud to be a Certified Minority Business Enterprise, with numerous certifications:

  • City of Chicago
  • Chicago Minority Supplier Development Council (MSDC)
  • City of Detroit
  • South Central Texas Regional Certification Agency
  • The Port Authority of New York and New Jersey
  • The State of Oregon
  • Mid-South Minority Business Council – Uniform Certification Agency

DFS is an equal opportunity employer. We pride ourselves on having a diverse team of nearly 1000 staff members. We also promote the use of certified minority suppliers whenever possible.

SEAMLESS TRANSITIONS

Prior to our first day on the job, DFS will have in place a team of experienced staff members who are highly skilled and practiced in the transition process. DFS will conduct a thorough inventory of equipment and supplies, facility inspection and evaluate staffing needs and responsibilities.

SUSTAINABILITY

DFS utilizes a Sustainability Cleaning Initiative, which incorporates industry-best practices, along with state-of-the-art quality control/quality assurance procedures.

DFS leads by example and will help each customer meet their environmental goals by using our Sustainable Cleaning Initiative. DFS is strongly committed to providing a clean healthy environment and uses green products and practices in our daily services. From purchasing recycled paper products and buying “Green Seal” certified cleaning products, to maintaining the janitorial equipment to meet “Green Seal” standards, DFS uses green solutions to operate with superior environmentally friendly standards.

There is growing evidence showing that green cleaning provides benefits not only to cleaning staff, building occupants, and customers but also improves the overall healthy appearance of a facility. Across the country more building owners are switching to green cleaning products and techniques or are asking that their cleaning service provider use environmentally sound cleaning techniques. DFS is proud to say that we have developed a comprehensive plan to meet and exceed those standards.

SAFETY 1ST

Diverse Facility Solutions firmly believes in the safety and well-being of our clients and employees. We place the utmost importance on not just meeting but exceeding all Federal, State, and Local regulations including:

  • OSHA Laws and Regulations
  • Blood Borne Pathogen Requirements
  • HCS (Hazard Communication Standards)
  • MSDS (Material Safety Data Sheets)

Our On-Site Management Team conducts daily inspections to ensure that safety rules are respected and followed. These inspections include but are not limited to:

  • Proper Use of Chemicals and Equipment
  • Safe Work Habits
  • OSHA Compliance
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QUALITY CONTROL

MINORITY BUSINESS

SEAMLESS TRANSITIONS

SUSTAINABILITY

SAFETY 1ST

CAREERS

OPPORTUNITIES

Are you looking for more than just a job? Then DFS, one of the nation’s leading minority owned facility maintenance companies, is for you. As a service company, we understand that our staff is the key to our success. We value our team members and offer competitive salaries and benefit packages.  We are currently interviewing industry professionals.

JOB FAIRS

Meet Diverse Facility Solutions face-to-face and learn about our job opportunities.

WHEN: Currently we have no job fairs scheduled.  Please check back frequently for updates.

 

CAREER OPPORTUNITIES

CUSTODIAN

Location(s): Grand Rapids, MI; Detroit, MI; Dallas, TX; San Antonio, TX; South Bend, IN Chicago, IL; Cleveland, OH; Ontario, CA, Burbank, CA

Classification: Hourly

Position Type and Expected Hours of Work: Positions available vary by location and can include Full Time, Part Time, or Temp work; hours may include nights or weekends.

Summary: The custodian position performs custodial work in offices, warehouses, industrial areas, public spaces and other building interiors and exteriors.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sweeps, vacuums, mops, scrubs, waxes and polishes floors using industrial vacuum cleaners and scrubbing and buffing machines; Sometimes using ladders, dusts and washes walls, cleans ceilings and dusts and polishes light fixtures; Washes and replaces blinds; Moves cabinets, boxes, furniture, crates and equipment to clean areas. May remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions; May also sweep walk ways, rake leaves, cut grass, remove snow or perform other incidental seasonal tasks; Restroom cleaning, maintenance and restocking.

Competencies: Customer/Client Focus. Teamwork Orientation. Time Management.

Work Environment: The custodian performs their work in a variety of settings.

Physical Demands: Walks, sits, stand, bends, lifts, and moves continually during working hours. Is subject to lifting up to 50 pounds.

Required Education and Experience: High school diploma or GED

Preferred Education and Experience: Some previous experience helpful but not required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

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JANITORIAL SUPERVISOR

Location: Dallas/Fort Worth, TX; Grand Rapids, MI

Employment Type: Full-Time

Summary: This position will supervise janitorial activities at the job site. The work requires knowledge of janitorial practices and materials, supervisory techniques, personnel policies, procedures, and good communication skills.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Identify staff development and training needs, and ensure that training is obtained.  Ensure proper labor relations and conditions of employment are maintained.  Make rounds to check for crew coverage of designated work areas, assign needed coverage, give special cleaning instructions and/or assignments, ascertain compliance with directive from upper management.

Conduct inspections to check for cleanliness, and advise employees of found conditions and methods of correction.  Investigate complaints. Inspect equipment for cleanliness, repairs, and personally make minor repairs if possible. Train the employees in job skills, proper cleaning method, the use of equipment, safety practices, emergency response and prevention, and work regulations.

Qualifications: Thorough knowledge of methods used in the cleaning of a large facility. Ability to operate and use tools and equipment for conducting janitorial duties.  Ability to maintain cleaning equipment and machinery. Ability to develop work schedules making the most efficient use of personnel.  Ability to train and supervise a large group of employees. Considerable knowledge of employee policies and procedures.

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FLOOR CARE TECHNICIAN

Location: Grand Rapids, MI

Employment Type: Full-Time

Summary: Candidate must be able to perform floor care using company approved equipment and chemicals. Other duties include general custodial tasks, minor maintenance and other miscellaneous tasks to ensure that building and facilities are maintained in a healthy, safe and sanitary manner.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Stripping. Scrubbing. Buffing. Refinishing or sealing. Bonneting. Extraction (wet/dry). Commercial carpet cleaning. Spot cleaning of carpets as needed. Perform and/or report minor maintenance repairs and any damages. Maintain janitor closets in a clean, organized and safe manner. Maintain janitorial equipment in a clean, safe and operable condition. Proper labeling, dilution and use of all chemicals. Perform other duties as assigned.

Qualifications: Ability to operate: floor buffers, commercial carpet cleaning machines and commercial carpet vacuums. Ability to follow oral and/or written instructions. Good client/customer service skills. Ability to prioritize multiple tasks. Ability to work effectively independently or with a team. Basic knowledge of general housekeeping methods and practices, cleaning products and use.

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JANITORIAL SPECIAL PROJECT COORDINATOR/FLOOR TECH

Location: Alsip, IL

Employment Type: This is a full-time position. While standard hours may vary, we anticipate the majority of work will be conducted during a 3rd shift time frame. Flexibility will be key.

Summary: Under general direction, performs and leads various floor maintenance and special project functions in accordance with standard techniques and procedures. Provides leadership and training to Custodial Floor Care staffs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operates various types of equipment used for floor care maintenance such as automatic scrubbers, floor machines, wet/dry vacuums, burnishers, vacuums, sweepers, pressure wash equipment and carpet extractors. Provides daily preventive equipment maintenance on all equipment used. Advanced competence in floor care including; burnishing floors; stripping, refinishing, scrubbing and recoating floors; machine scrubbing floors according to floor maintenance schedules. Provides work direction to employees and ensures the quality and completion of floor work. Provides leadership and training to employees regarding chemicals, supplies and equipment, cleaning and preventative maintenance of equipment and all other task assigned.

Assists the Station Directors in the training of new employees in proper floor care methods and procedures. Prioritize and coordinate “Special Projects as needed to complete work within the overall scope and budget of multi-trade projects. Oversee inventory, ordering supplies and ensures the use of chemicals and equipment is consistent with established safety standards and practices for all Special Projects. Develop procedures using industry best practices and stay up to date on new methods and technology. Test, consult and implement new procedures that will improve service quality and drive cost saving initiatives.

Competencies: Technical Capacity; Leadership; Communication Proficiency; Business Acumen; Presentation Skills; Collaboration; Diversity and Inclusion; Teamwork Orientation; Project Management.

Supervisory Responsibility: This position manages all special projects employees of the department and is responsible for the performance management and hiring of the employees within that department.

Work Environment: This job operates primarily in remote customer sites. This role routinely uses company equipment and vehicles. Work conditions may vary depending on job location.

Physical Demands: Conditions may require walking, stooping, climbing, pushing, pulling, heavy lifting (less than or equal to 65 pounds), high climbing, bending, and working in awkward positions handling equipment and materials. Employee will be required to wear protective clothing and/or respiratory equipment when conditions warrant. Note: If a respirator is required for duties specific to this job, an annual respirator fit test and physical examination will be required.

Travel: This position requires up to 40% travel outside the Chicagoland area.

Required Education and Experience: Three years of full-time related work experience as an educational, commercial, industrial or medical custodial floor care worker with specific floor care experience and demonstrated leadership skills required. Must be able to read, write and comprehend common vocabulary.

Preferred Education and Experience: Knowledge of terrazzo floor diamond polishing (i.e. 3M Trizact Program) is a plus but not required

Additional Eligibility Qualifications: Employee must have and maintain valid drivers licence and have the ability to pass criminal background checks.

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Work Authorization/Security Clearance: Must be able to legally work in the United States to be eligible for all positions listed above. Must be able to pass employee background check and drug testing.

AAP/EEO Statement: Diverse Facility Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Diverse Facility Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Diverse Facility Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Diverse Facility Solutions’ employees to perform their job duties may result in discipline up to and including termination.

DIVERSITY

DFS is committed to developing and maintaining a work environment that encourages diversity and promotes a variety of backgrounds, experiences, insights and contributions.

Our commitment to diversity means providing a work environment for all employees that is welcoming, respectful and engaging, with opportunities for personal and professional development. This in turn increases productivity, quality, creativity and innovation.

EEOC

DFS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DFS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

DFS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DFS’s employees to perform their job duties may result in discipline up to and including discharge.

MANAGEMENT TRAINING

DFS has implemented a Management Trainee Program that empowers our management candidates to quickly and efficiently learn our business model and what it takes to make each and every one of our contracts feel as if they are our one and only client. We focus on teaching communication and implementation skills that demonstrate to our customer just how much we value our partnerships.

We offer direct, practical hands-on leadership training from day one. We recognize that our team is our most valued asset and we ensure that each of our team members has the training and tools that it takes to be successful. We invest in quality individuals who will be as loyal to us as we are to them and who will grow with us as we grow.

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CONTACT US

Contact Form
    Contact Details: Headquarters

    12838 S. Cicero Avenue, Alsip, IL 60803
    Telephone: 773.582.1022
    Fax: 773.582.1094

    Accounts Payable: ap@dfscompany.com

    Sales: sales@dfscompany.com

    Directions
    Contact Details: West Region Office

    800 S. Barranca Ave, Covina, CA 91723
    Telephone: 626.967.5000
    Fax: 626.339.8880

    Contact Details: Michigan Region Office

    835 Mason St., Dearborn, MI 48126
    Telephone: 773.582.1022
    Fax: 773.582.1094

       
    Copyright © 2014 DFS Group.