Resources

Resources

The Custodian (12/5/2018) - Dictionary.com  Custodian [kuh-stoh-dee-uh n], (noun): a person who has custody; keeper; guardian. a person entrusted with guarding or maintaining a property; janitor. Merriam-webster.com  Definition of custodian: one that guards and protects or maintains, especially: one entrusted with guarding and keeping property or records. Vocabulary.com The word custodian comes from Latin custos, meaning “guardian,” and anyone who looks after something can be a custodian. You might be the custodian of your club’s records — you take care of the files and keep them up to date. Or you could be the custodian of the crown jewels — you hold the keys to the treasury and it’s your job to make sure the jewels don’t get lost or stolen. Etymonline.com Custodian (n.): 1781, “one who has the care or custody of anything” (a library, a lunatic, etc.), from custody (Latin custodia) + -an. In this sense Middle English had custode (late 14c.), custodier (late 15c.). As “janitor,” by 1944, American English, short for custodian-janitor (by 1899). Related: Custodianship. The True Definition of Custodian Working in the facilities and operations industry, we’re often quick to define a Custodian in a way that strictly relates to cleaning.  But the definition of a custodian, no matter where you look, clearly defines that words as something more…a caretaker, a guardian, a protector.  Custodians, often referred to as janitors, are more than just the person who pulls your trash.  Custodians share in a responsibility to “protect” your facility, “guard” your facility’s assets, and “care” for the facility in the background, often at […]
DFS Managers – Team Work in the Office and on a Soccer Field (11/26/2018) - Last season, Deportivo Teco won the Jalisco Soccer League women’s soccer championship, in an undefeated season. Three of these women – Maria, Mayra and Nancy – are members of the DFS management team. They work together both in the office and on a field and we’re proud to support the team with a uniform sponsorship this season. Great work! On the soccer field, and out in the field as DFS representatives! See the article from their local news CLICK HERE
Everything Counts – DFS Management Training 2018 (10/9/2018) - Every year DFS sets aside time to bring together our onsite directors, manager and HR support staff for a DFS Management Training & Conference.  The event goes by a number of names….training, retreat, conference, meeting.  Whatever we choose to call it, it’s certainly an event that we all look forward to every year.  This year, the event theme was “Everything Counts”.  We posted Success Posters around the office that highlighted a success at each and every one of our locations.  No matter how big or how small, “Everything Counts” and this year we celebrate success! Usually during the event we talk about client relations, new forms, new technology, and other resources that are important for our teams to be successful.  This year though, we focused totally on the development of our employees.  We focused on developing management skills.  We focused on communication tools and developing the skills to help us listen, and respond, to our employees and our colleagues.  We learned, we grew, we became a stronger team. It’s not all about classes and training though.  There are some activities and fun mixed into the two days we spend together.  Overall though, it brings a team of people together who are spread out across the US.  We talk to, learn from, have fun with, and listen to each other.  We have the time to connect with people we don’t see every day.  And it reminds us how many people are all working towards the same goal, every day.  No matter where […]
DFS Awarded Custodial Services Contract at Several City of Chicago Facilities (2/28/2018) - CHICAGO, IL – February 28, 2018 — Diverse Facility Solutions, Inc. (DFS) has been awarded a contract by the City of Chicago to provide janitorial services at several of the City’s premier facilities, including the OEMC 911 and 311 centers, the Goldblatt’s Building, West Town Library, David R. Lee Animal Care Center and the Fire Academy. Click here for full press release
Giving Thanks. A note from Mark Wright (11/22/2017) - As we prepare to celebrate Thanksgiving and count our blessings, I want to take a moment to express my gratitude for those that I am the most thankful. I am especially thankful to our employees who have consistently provided exceptional service and delivery of outstanding results since the company was founded in 2002. This tireless drive is what has made our company a leading service provider both regionally and nationally.   We could not have accomplished this much in 15 years without you! To our customers, none of this would be possible if not for your partnership and commitment to our family.  You motivate and challenge us to continually meet and exceed expectations. Our customers are truly our partners – we share a mutual trust and a desire to achieve long-term success, together. Wishing the happiest of Thanksgiving holidays to my DFS Family, our Partners and all of your families! Mark Wright, DFS President
Meet Raquel ‘Rockie’ Mata (7/17/2017) - She’s been with DFS since 2002 and is our most tenured employee.  Anyone who has worked with DFS in the Chicago market has probably met Rockie once or twice.  And you know, she’s one of a kind! In 2002 Raquel joined the team as a Customer Service Manager.  Since that time she’s acted as an Operations Manager at both Midway International Airport, and O’Hare International Airport Terminal 5, Regional Operations Manager, and currently holds our Senior Director of Operations position in the Chicagoland area market.  Overseeing her portfolio of contracts, Raquel is all over Chicago, visiting sites, meeting with our customers, and interacting with over 500 employees in Illinois and Indiana on any given day. As one of our strongest operations team members, Rockie brings to the table her extensive experience in janitorial services/methods and equipment, knowledge of the aviation industry, a true love for terrazzo stone floor care and infinite knowledge on carpet care.  She has outstanding leadership skills and a unique but great character.  “I’m not too cocky, but there is no other Rockie ?” {smiley face included in her quote}. What’s your favorite memory of being a DFS employee? Well, I have way too many great memories as a DFS employee, but the one that stands out the most right now is when we opened our new headquarters in 2015.  Back in 2002, Mark and I worked out of a 10’x10’ janitor closet.  Thirteen years later we moved into a 20,000sf building with warehouse space, and I […]
The Many Faces of…..DFS (7/7/2017) - It’s been 15 years since DFS first opened the doors.  While most of you know DFS as a janitorial services company, we are so much more!  Did you know that within our Senior Leadership group we have over 50 years of combined facility management experience?  Did you know that Mark’s first employee is still with DFS today and is a senior leader of the Operations team?  Did you know that we do more than janitorial and we can provide a number of services to support your facility?  Did you know that we now have a warehouse with supplies and equipment available for projects and emergency services? Meet our team….get to know members of the DFS family as we share their stories, their successes, and their involvement in the growth of DFS.  Leading up to our 15th anniversary – September 25, 2017 – we’ll be featuring employees, service programs, and the DFS culture on our social media pages. Follow us now on Twitter and LinkedIn and help us share our story.
Cut Costs Without Reducing Services (4/4/2017) - How many times have you had to review your budget and make some tough decisions?  We’ve all done it.  No business, building, or campus is immune to budget cuts.  When it comes to janitorial services, reducing staff has a big impact on the team’s ability to maintain existing service levels. When your building occupants have become accustomed to a level of service and those expectations aren’t met, things become that much more challenging. But cutting costs doesn’t always mean you’re forced to reduce staff, and reduce services.  Review the different facets of your janitorial program to identify areas for costs savings without necessarily trimming staff and chopping services. Chemicals Purchasing ‘ready-to-use’ chemicals is expensive, creates a lot of waste, and opens the door for human error.  Distributing individual bottles of glass cleaner, multipurpose cleaner and disinfectant to supply closets can be cumbersome and wastes so much time.  With dilution control systems chemicals are purchased in concentrated form and dispensed using the proper chemical dose so that employees don’t have to manually dilute. Prelabeled spray bottles are easily filled when empty with the same diluted chemical solution.  Dilution control systems generate less waste, eliminate the opportunity to overuse concentrated chemical, and save money. Equipment Advanced floor machines increase productivity.  Floor technicians can cover a greater area of floor, in less time, with the appropriate floor machine.  Technicians can also adjust the level of dilution for different areas and different floors.  A heavily soiled floor may require a stronger chemical solution while in other areas only […]
Was DFS featured on a popular TV show? (2/27/2017) - Nope.  This is just DFS President & CEO, Mark Wright (right) and VP of Finance, Charles Cole (left) onsite for a new account startup earlier this month and they didn’t show up alone. “This is how we’ve always done it.  We bring as many people in as we need and I’ve been a part of startups forever” says Mark.  “It’s a chance to meet our newest team members and interact with them in their work environment.  Our team members are our greatest asset and it’s my goal to be sure they are properly trained and have access to the right tools to get the job done.” So, Mark showed up on day one of a new contract and brought most of the Alsip office with him.  “Operations ran the show but everyone pitched in,” said Executive VP Barb Distasio.   The team assembled machines, cleaned and setup the custodial office & break room, stocked inventory, performed QC checks and held extensive onsite training sessions. Ask anyone at DFS, Mark won’t ever say no when someone asks for support.  “I want our teams to be successful and anything I can do to support that, I’m happy to do.  Today, I scrubbed floors and stocked inventory with our Operations team.  Tomorrow, I’m at a vendor interview with our Sales team.  I have a great group of people working with me, and I’m always available to help out.”
Why do you worry so much about cleaning your facility?  (1/24/2017) - It’s probably because a large part of your budget gets allocated to janitorial services and that is always a huge motivation to make sure that program works well.  Then, if you are managing an in-house team of custodians and supervisors you’re probably spending a lot of time trying to train and develop your team while also making sure they have all the tools necessary to complete the job efficiently.  And last, but not least, your building occupants are YOUR customers and you have a lot of them! It’s hard to match the efficiency levels that outsourced janitorial services can provide with in-house employees for one simple fact: we specialize in this!  Companies that provide professional cleaning services to other companies have specialized equipment, supplies and training.  It’s part of the whole package.  We have access to vendors, training programs, industry experts, and typically a pool of employees for vacation and sick employee replacement.  We can support you and your operation, and do what we do best, clean! Many facility managers are juggling a variety of responsibilities that can range from janitorial services to key control, utilities to space management, and construction projects to waste removal.  Still, even more often, facility managers have a small team to support all of these programs.  Managing a janitorial team can eat up a lot of your time, and energy.  There are a variety of programs offered by professionals that are designed to manage the full scope of cleaning services, or supplement an existing in-house […]
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