A message from our President & CEO this Thanksgiving 2019 (11/27/2019)- Dear DFS Family, Customers and Friends, The holiday season is an excellent opportunity to reflect on the successes of the past year while also looking forward to opportunities in the rapidly approaching New Year. Here at DFS, we are celebrating our many achievements in 2019 and gearing up for a remarkable 2020. We are also taking the time to appreciate all of the customers and partners who make our success possible. Of course, I must first thank and express my appreciation for the remarkable group of people who come to work at DFS and bring value to our customers. Our dedicated employees work tirelessly each and every day to ensure our brand remains the best in the industry. You are the only reason DFS continues to be successful and flourish year after year, and for that, I say Thank You! In 2019, we saw a continuation of our tremendous growth, now with more than 60 customer accounts and more than 1600 employees across the United States. We grew so much that we had to practically double the size of our corporate support staff to further support our operations. It is such an exciting time to be at DFS! We also entered a new market in K-12 education facilities, partnering with Sodexo Magic, for three large zones within the Chicago Public School system. While DFS has been a premiere service provider for higher education facilities for many years, this opportunity gives us additional education experience that will open new markets in […]
Airport Service Quality Awards 2018 – THREE DFS WINNERS! (4/4/2019)- Three Airports are #1 in their respective categories…three airports where you can find DFS employees working every day, 24 hours a day, 365 days a year. We couldn’t be happier for our customers – Congratulations! And we couldn’t be prouder of the DFS professionals that support them! Thank You!
Do you care about your carpet’s care? (2/21/2019)- How much do you know about the carpet care program in your facility? Do you know what your custodial contractor has implemented in terms of frequency, or the type of maintenance and machines that are used on the carpets you’ve invested in? That’s right. Type of maintenance. I’d bet a few of you thought hmm…there’s vacuuming and steam cleaning right? Wrong. And in fact, the options have really changed the way many custodial teams develop their carpet maintenance programs. First let’s be clear about steam cleaning. It’s just that, it uses steam. Often times people use steam cleaning and hot water extraction interchangeably, but they are two different methods. If you’re not sure what’s happening on your carpets, start asking questions. Find out what’s being done and how often. Why? Because each method has its pros and cons, but the latest technology, encapsulation, has quickly becoming a key element to carpet care programs, sometimes taking over the deep cleaning process entirely. You’re intrigued right? Only Facility Managers answered yes to that question but that’s what we’re here for. That’s why we share our experience and recommendations. Because we’re here for you, Facility Managers. YOU are our customers. And your customers, are our customers too. So keep reading… Believe it or not, encapsulation programs have been around for about 25 years. It’s a low moisture carpet cleaning program. It’ll never fully replace the extraction method, but it can eliminate the need to shove water and detergent into your carpet multiple times […]
A Christmas Poem… (12/20/2018)- ‘Twas the week before Christmas, when all through the airport, No airline was open, and no passengers on the concourse. The last flight was delayed for what seemed like no reason, but everyone was still happy this holiday season. The aircraft were nestled all snug on the tarmac, while I focused on my job and stayed on track. With my lift in place and my supplies in hand, I set out to high dust and bring this project to an end. When all of a sudden there arose such a clatter, and I looked around to see what was the matter. Out of the window I could see him there, Santa had stopped outside with his eight reindeer! I couldn’t believe it, but then I knew, of course he hit an airport with is reindeer crew! How else did he get to every house on one night? With a little magic and probably help from a quick flight.
San Antonio Airport Scores High in ASQ with DFS Team Members Supporting Those Goals! (12/17/2018)- According to Airports Council International (ACI) World, the San Antonio International Airport (SAT) ranked second among 48 different airports in the North American category. The Airport Service Quality (ASQ) awards are announced each quarter to showcase airports that exemplify a superior customer experience and rank high in customer service surveys. SAT has consistently placed in the top three for the past three years. In the latest rankings for the third quarter, SAT scored 4.44 in Overall Satisfaction based upon a 1-5 rating system. The customer panel based their scores on speed of baggage delivery, courtesy and efficiency of check-in, ease of flight connections, customs inspection and cleanliness of airport and courtesy of staff. “We’ve built a culture here at SAT where exceeding –not just meeting- our customer’s expectations is the standard”, said Karen W. Ellis, Chief Customer Experience Office, San Antonio Airport System. SAT has received an ASQ Award for outstanding customer service for the last three years. The airport served nearly 10 million passengers this year and offers flights to 53 non-stop destinations. Other airports in the same category as SAT include – Austin, Columbus, Jacksonville, Indianapolis, St. Louis, Kentucky, Cleveland, San Jose and Edmonton The DFS team at SAT truly exemplifies the DFS culture and sets out to do their best every day. ASQ scores clearly outline the team’s impact on the airport’s overall ranking and we’re so excited to be a part of the customers’ services at SAT. A special thank you to all of the DFS team […]
The Custodian (12/5/2018)- Dictionary.com Custodian [kuh-stoh-dee-uh n], (noun): a person who has custody; keeper; guardian. a person entrusted with guarding or maintaining a property; janitor. Merriam-webster.com Definition of custodian: one that guards and protects or maintains, especially: one entrusted with guarding and keeping property or records. Vocabulary.com The word custodian comes from Latin custos, meaning “guardian,” and anyone who looks after something can be a custodian. You might be the custodian of your club’s records — you take care of the files and keep them up to date. Or you could be the custodian of the crown jewels — you hold the keys to the treasury and it’s your job to make sure the jewels don’t get lost or stolen. Etymonline.com Custodian (n.): 1781, “one who has the care or custody of anything” (a library, a lunatic, etc.), from custody (Latin custodia) + -an. In this sense Middle English had custode (late 14c.), custodier (late 15c.). As “janitor,” by 1944, American English, short for custodian-janitor (by 1899). Related: Custodianship. The True Definition of Custodian Working in the facilities and operations industry, we’re often quick to define a Custodian in a way that strictly relates to cleaning. But the definition of a custodian, no matter where you look, clearly defines that words as something more…a caretaker, a guardian, a protector. Custodians, often referred to as janitors, are more than just the person who pulls your trash. Custodians share in a responsibility to “protect” your facility, “guard” your facility’s assets, and “care” for the facility in the background, often at […]
DFS Managers – Team Work in the Office and on a Soccer Field (11/26/2018)- Last season, Deportivo Teco won the Jalisco Soccer League women’s soccer championship, in an undefeated season. Three of these women – Maria, Mayra and Nancy – are members of the DFS management team. They work together both in the office and on a field and we’re proud to support the team with a uniform sponsorship this season. Great work! On the soccer field, and out in the field as DFS representatives! See the article from their local news CLICK HERE
Everything Counts – DFS Management Training 2018 (10/9/2018)- Every year DFS sets aside time to bring together our onsite directors, manager and HR support staff for a DFS Management Training & Conference. The event goes by a number of names….training, retreat, conference, meeting. Whatever we choose to call it, it’s certainly an event that we all look forward to every year. This year, the event theme was “Everything Counts”. We posted Success Posters around the office that highlighted a success at each and every one of our locations. No matter how big or how small, “Everything Counts” and this year we celebrate success! Usually during the event we talk about client relations, new forms, new technology, and other resources that are important for our teams to be successful. This year though, we focused totally on the development of our employees. We focused on developing management skills. We focused on communication tools and developing the skills to help us listen, and respond, to our employees and our colleagues. We learned, we grew, we became a stronger team. It’s not all about classes and training though. There are some activities and fun mixed into the two days we spend together. Overall though, it brings a team of people together who are spread out across the US. We talk to, learn from, have fun with, and listen to each other. We have the time to connect with people we don’t see every day. And it reminds us how many people are all working towards the same goal, every day. No matter where […]
DFS Awarded Custodial Services Contract at Several City of Chicago Facilities (2/28/2018)- CHICAGO, IL – February 28, 2018 — Diverse Facility Solutions, Inc. (DFS) has been awarded a contract by the City of Chicago to provide janitorial services at several of the City’s premier facilities, including the OEMC 911 and 311 centers, the Goldblatt’s Building, West Town Library, David R. Lee Animal Care Center and the Fire Academy. Click here for full press release
Giving Thanks. A note from Mark Wright (11/22/2017)- As we prepare to celebrate Thanksgiving and count our blessings, I want to take a moment to express my gratitude for those that I am the most thankful. I am especially thankful to our employees who have consistently provided exceptional service and delivery of outstanding results since the company was founded in 2002. This tireless drive is what has made our company a leading service provider both regionally and nationally. We could not have accomplished this much in 15 years without you! To our customers, none of this would be possible if not for your partnership and commitment to our family. You motivate and challenge us to continually meet and exceed expectations. Our customers are truly our partners – we share a mutual trust and a desire to achieve long-term success, together. Wishing the happiest of Thanksgiving holidays to my DFS Family, our Partners and all of your families! Mark Wright, DFS President