ABOUT US

MISSION STATEMENT

Diverse Facility Solutions ensures the prolonged existence of our company through repeat and referral business. To achieve such, we focus on maintaining the highest levels of professionalism, integrity, honesty and fairness in our relationships with our clients and our associates.

We are committed to the customer and as such, strive to ensure that each and every task is performed with the highest degree of professionalism and by providing the highest level of quality janitorial services at competitive market rates.

DFS’s mission is to provide our clients with efficient cleaning processes, personalized services and an unmatched value. Our management team has the experience and resources to transition any location to our employees and processes over-night with no down time or reduced services.

OUR TEAM

Diverse Facility Solutions currently employs nearly 1000 professionals in the custodial, customer service and consulting fields.

EXECUTIVE TEAM

The DFS Executive Team spearheads the growth of the company by developing, managing, and leading the departments of Finance, Business Development, People and Culture, and Operations.

mark-wrightMARK WRIGHT

President, CEO

Mark Wright is the founder of Diverse Facility Solutions (DFS) and currently serves as President and CEO. Incorporated in 2002, Mark continues to expand the business in various markets including airports, municipal buildings, universities and commercial real estate. Mr. Wright has developed a successful business model with key firms in the industry to create synergies that exceed his customers’ expectations. Prior to starting DFS, Mark worked as the Director of Operations for ATA Airlines Inc. His extended knowledge and understanding of operations provides DFS with an unparalleled advantage over its competitors. Mark’s education in political science was executed at the University of Louisville.

barbra-distasioBARBRA DISTASIO

Executive Vice President

Mrs. Distasio joined DFS in 2006 as Director of Human Resources. In 2007, Barbra assumed the position as Director of Account Services where she oversaw all personnel, contracts and administration for all DFS accounts. Barbra brings with her a varied background of experience in office management, administration, human resources, contract preparation and purchasing. With years of commitment and devoted work, Mrs. Distasio was appointed to Executive Vice President in 2011.

charles-coleCHARLES COLE

Vice President of Finance

Mr. Cole is an Accounting graduate from Purdue University and a proud addition to the DFS executive team. With over ten years of industry knowledge and experience, he is responsible for enhancing current financial and business processes, maintaining positive customer relationships and attaining new business. Charles oversees all operational budgets and fiscal responsibilities.

MELISSA ZAGORAC

Vice President of Business Development

Mrs. Zagorac joined DFS in 2014 after working with the team for over 4 years as a client.  She has a degree in Marketing and operated as a facility manager for higher education institutions in the Chicagoland area.  Her commitment to DFS as client, and now as a team member, is part of an exciting vision for the future of the company.  She is responsible for working with the team to identify new business opportunities and continue to grow the DFS brand.

CRAIG HEXTER

Vice President of Operations

With over 20 years of experience, Craig adds a unique perspective to the DFS executive team stemming from extensive experience with facility management, in particular to aviation facilities.  He focuses on process management, business development and overall firm-wide tactics that contribute to DFS’s unique services and customized solutions model. Craig’s goals with the Operations Team is to work to improve efficiency and foster innovation.

SENIOR LEADERSHIP

The core of the DFS culture stems from our Senior Leadership.  Members of this team serve as client liaisons and employee support specialists while managing the challenges of day-to-day operations.

raquel-mataRAQUEL MATA

Senior Director of Operations

Ms. Mata joined DFS in 2004 as Supervisor of Customer Service, contracted by the government to oversee ticket checker operations at airports. In 2005 Ms. Mata was promoted to Manager of Operations in charge of both airport and university contract services. Later Ms. Mata dedicated a few years as Operations Site Manager at the DFS O’Hare Airport contract.  Raquel was once again promoted in 2012, this time, to Senior Director of Operations and oversees a portfolio of all accounts that fall within the Illinois borders.

allen-dishmanALLEN DISHMAN

Senior Director of Operations

Mr. Dishman joined DFS in 2009.  In 2010 Allen built a company-wide Quality Assurance program, with customized plans for each customer, addressing individual account needs.  Later, Allen worked with Raquel Mata to manage the custodial contract at Terminal 5, O’Hare International Airport, until assuming the Senior Director of Operations position in 2012.  He now oversees a portfolio of all accounts that fall beyond the Illinois borders.

LAURA JESSE

Director of Human Resources

Mrs. Jesse joined DFS in early 2018.  After growing up in the south suburbs of Chicago, Laura earned a degree in Corporate Communications from Eastern Illinois University, and spent the first years of her career in HR at a firm in Chicago.  Having the chance to work with a growing company that operates in Chicago and across the country was an exciting opportunity.  Energetic and enthusiastic about what’s next, Laura is a great fit at DFS and an excellent addition to our HR team.

 

AWARDS & CERTIFICATIONS

MBE Certifications:

  1. State of Illinois Department of Central Management Services
  2. City of Chicago
  3. City of Detroit
  4. Minority Supplier Development Council
  5. The Port Authority of NY & NJ
  6. South Central Texas Regional Certification Agency
  7. Uniform Certification Agency
    NAICS Codes: 561720, 561740, 423850

Awards:

  1. Delta Airlines Catalyst Award (2014)
  2. Black Enterprise 100’s (2014, 2015, 2016, 2017)
  3. Supplier Customer Service Award (2014)

LOCATIONS

Our Corporate Office and Headquarters are located just outside of Chicago in Alsip, IL. Additionally, we maintain offices in Arizona, California, Michigan, New York, and Texas.

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OUR STORY

MISSION STATEMENT

OUR TEAM

AWARDS & CERTIFICATIONS

LOCATIONS

OUR SERVICES

JANITORIAL

DFS is committed to providing each and every customer with complete facility solutions. We employ and recruit highly trained professionals to operate state of the art equipment and deploy unique cleaning programs designed specifically for your facilities.  Our janitorial programs include services from daily maintenance to deep cleaning to periodic, value added services.  We are ready to service your needs at a moment’s notice. Quality, professionalism and the highest of standards is what makes DFS a great partner for your facility needs.

We specialize in:

  • Green Cleaning Program
  • Restroom Sanitation
  • Day Porter Services
  • Window Washing
  • Waste Removal Programs
  • Construction Clean-Up
  • Escalator & Moving Walkways Detail Cleaning
  • Bio-Hazard Clean-Up
  • Carpet Cleaning Program
  • Hard Floor Care Program
  • Stainless Steel Maintenance
  • Office / Classroom / Meeting Room Cleaning Programs

FACILITY MAINTENANCE

Building maintenance services maintain the condition of your workspace to further enhance the appearance of your facility. A sampling of the building maintenance services we provide include:

  • Window Cleaning
  • Floor Care
  • 3M™ Stone Floor Protection System
  • Metal Finish Restoration / Maintenance
  • Parking Lot / Garage Cleaning and Maintenance
  • Light Grounds Maintenance
  • Pedestrian Snow / Ice Control
  • Lighting Maintenance

FLOOR CARE

Any business owner should take a minute and ask him or herself what impression their customers and employees get when they see the condition of the floors and carpeting in the offices and public areas of the building. Floors that are dull and carpets that look dirty, dingy or soiled not only make a very bad impression, they can subject employees and visitors alike to health issues that can seriously undermine your credibility in the business community. Using the services of our quality floor and carpet care services ensures that your surfaces always look their best, shine and remain stain and odor free, creating the best impression possible for those you do business with in addition to the people working day in and day out in that environment.

Our floor care programs range from your traditional Strip & Wax projects with daily maintenance to extend the life of the finish, to state-of-the-art Polish & Protect projects that rid stone floors of wax and instead bring out a shine by honing the stone surface. We work hand-in-hand with manufacturers to perfect the process and offer only the highest quality of stone floor care in the nation.  Our work can be seen on terrazzo floors across the country and has driven this cost-effective and greener option into most of our full service janitorial and floor care programs.

Our carpet care programs leave all types of carpets, from wall to wall to expensive area carpeting, looking more attractive.  The deep cleaning techniques we use results in a much healthier indoor atmosphere. Dirty carpets not only harbor dust, they can also encourage the growth of mold and mildew spores and other allergens that can cause your employees and visitors to get sick with cold and flu-like symptoms. By investing in a quality carpet care program, carpeted areas contribute to a more healthy office environment, with no strange odors, smells or unsightly stains. Regular cleaning also contributes to extending the life of your carpeting by several years. In order for your business to perform its best, make sure your office and its carpet looks its best by implementing our carpet care service.

AVIATION SERVICES

DFS is highly respected and sought after when it comes to providing janitorial and support services to Airports and the Aviation Industry. We possess the experience and know-how necessary to provide top-notch service to National and International Airports and Airlines. We understand the unique needs of the Airline Industry and our experienced management team customizes programs that meet the unique needs and challenges of the Aviation Industry. We currently hold contracts with satisfied clients in Airports across the country.

Some of the Support Services we provide:

  • Janitorial Service
  • Dispatching
  • Maintenance
  • Customer Service
  • Over-size Baggage Runners
  • Ticket Checkers
  • Airport Ambassadors

VALUE ADDED SERVICES

With DFS, you can expect not only high quality janitorial services but the benefit of our multitude of “value added” services to attend to your business’s every need. Our specialty services include:

  • Construction Clean-Up
  • Power Washing
  • Exterior Window Washing
  • Upholstery Cleaning
  • Escalator & Treads Deep Cleaning
LEARN MORE:

JANITORIAL

FACILITY MAINTENANCE

FLOOR CARE

AVIATION SERVICES

VALUE ADDED SERVICES

WHY DFS?

QUALITY MANAGEMENT

DFS works closely with our customers to develop and implement a comprehensive Quality Assurance / Quality Control plan. DFS understands that every facility is not the same so every plan is customized to meet the specific needs of your facilities.

Quality Assurance is the way in which DFS executes the right program for your facility.  We only use the best practices in the industry, tested and vetted, in our programs.  We focus our efforts on deploying those methods with a robust training program, clearly identified goals and standards, workoading, project scheduling, and implementing the right tools to ensure our managers and employees can successfully meet our client’s expectations.

Quality Control is the way in which DFS tests and confirms that the tools, methods and processes are followed and used correctly, and the results are meeting or exceeding your expectations.  Here are a few ways DFS will customize a QA / QC program for your facilities:

  • Standardized cleaning processes and procedures
  • Facility-specific training for every employee
  • Implementing CleanTelligent workload and data management system
  • Improve cleaning efficiencies by documenting productivity standards using industry best practices
  • Create a detailed inspection program customized for each facility.

MINORITY BUSINESS ENTERPRISE

DFS is proud to be a Certified Minority Business Enterprise, with numerous certifications:

  • City of Chicago
  • Chicago Minority Supplier Development Council (MSDC)
  • City of Detroit
  • South Central Texas Regional Certification Agency
  • The Port Authority of New York and New Jersey
  • The State of Oregon
  • Mid-South Minority Business Council – Uniform Certification Agency

DFS is an equal opportunity employer. We pride ourselves on having a diverse team of nearly 1000 staff members. We also promote the use of certified minority suppliers whenever possible.

SEAMLESS TRANSITIONS

Prior to our first day on the job, DFS will have in place a team of experienced staff members who are highly skilled and practiced in the transition process. DFS will conduct a thorough inventory of equipment and supplies, facility inspection and evaluate staffing needs and responsibilities.

DFS recognizes that uninterrupted operations are critically important in a transition.  Careful planning and execution of a well thought-out plan is critical to the success of any operation and with our team, DFS has all of the necessary expertise to ensure a smooth transition of services.

SUSTAINABILITY

DFS utilizes a Sustainability Cleaning Initiative, which incorporates industry-best practices, along with state-of-the-art quality control/quality assurance procedures.

DFS leads by example and will help each customer meet their environmental goals by using our Sustainable Cleaning Initiative. DFS is strongly committed to providing a clean healthy environment and uses green products and practices in our daily services. From purchasing recycled paper products and buying “Green Seal” certified cleaning products, to maintaining the janitorial equipment to meet “Green Seal” standards, DFS uses green solutions to operate with superior environmentally friendly standards.

There is growing evidence showing that green cleaning provides benefits not only to cleaning staff, building occupants, and customers but also improves the overall healthy appearance of a facility. Across the country more building owners are switching to green cleaning products and techniques or are asking that their cleaning service provider use environmentally sound cleaning techniques. DFS is proud to say that we have developed a comprehensive plan to meet and exceed those standards.

SAFETY 1ST

Diverse Facility Solutions firmly believes in the safety and well-being of our clients and employees. We place the utmost importance on not just meeting but exceeding all Federal, State, and Local regulations including:

  • OSHA Laws and Regulations
  • Blood Borne Pathogen Requirements
  • HCS (Hazard Communication Standards)
  • SDS (Safety Data Sheets)

Our On-Site Management Team conducts daily inspections to ensure that safety rules are respected and followed. These inspections include but are not limited to:

  • Proper Use of Chemicals and Equipment
  • Safe Work Habits
  • OSHA Compliance
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QUALITY MANAGEMENT

MINORITY BUSINESS

SEAMLESS TRANSITIONS

SUSTAINABILITY

SAFETY 1ST

CAREERS

OPPORTUNITIES

Are you looking for more than just a job? Then DFS, one of the nation’s leading minority owned facility maintenance companies, is for you. As a service company, we understand that our staff is the key to our success. We value our team members and offer competitive salaries and benefit packages.  Follow us on Facebook for up-to-date job postings and other employee related content.

CAREER OPPORTUNITIES

LOCATION(S): Chicago, IL; San Antonio, TX; Detroit, MI; Burbank, CA; Ontario, CA; Los Angeles, CA

 

 

Visit the DFS Careers Portal for opportunities in Chicago, San Antonio, Detroit, and southern California. Now hiring: Custodians, Administrative Assistants, and Shift Supervisors.  Apply today!

 

LOCATION(S): Dallas, TX; Grand Rapids, MI; South Bend, IN; New York, NY

Apply Now

Position(s): Custodian

Classification: Hourly

Position Type and Expected Hours of Work: Positions available vary by location and can include Full Time, Part Time, or Temp work; hours may include nights or weekends.

Summary: The custodian position performs custodial work in offices, warehouses, industrial areas, public spaces and other building interiors and exteriors.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sweeps, vacuums, mops, scrubs, waxes and polishes floors using industrial vacuum cleaners and scrubbing and buffing machines; Sometimes using ladders, dusts and washes walls, cleans ceilings and dusts and polishes light fixtures; Washes and replaces blinds; Moves cabinets, boxes, furniture, crates and equipment to clean areas. May remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions; May also sweep walk ways, rake leaves, cut grass, remove snow or perform other incidental seasonal tasks; Restroom cleaning, maintenance and restocking.

Competencies: Customer/Client Focus. Teamwork Orientation. Time Management.

Work Environment: The custodian performs their work in a variety of settings.

Physical Demands: Walks, sits, stand, bends, lifts, and moves continually during working hours. Is subject to lifting up to 50 pounds.

Required Education and Experience: High school diploma or GED

Preferred Education and Experience: Some previous experience helpful but not required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance: Must be able to legally work in the United States to be eligible for all positions listed above. Must be able to pass employee background check and drug testing.

Apply Now

 

JOB FAIRS

Meet Diverse Facility Solutions face-to-face and learn about our job opportunities.

WHEN: Every Thursday, 11am – 12pm

LOCATION:  5005 W. Royal Lane, Suite 156, Irving, TX 75063

Find your next job opportunity with DFS and join our team at DFW Airport. Interview on the spot at our weekly job fair. Begin the hiring process immediately. Must be able to pass a background check. We’re hiring for custodian positions. Mark your calendar and come meet with us this Thursday.

DIVERSITY

DFS is committed to developing and maintaining a work environment that encourages diversity and promotes a variety of backgrounds, experiences, insights and contributions.

Our commitment to diversity means providing a work environment for all employees that is welcoming, respectful and engaging, with opportunities for personal and professional development. This in turn increases productivity, quality, creativity and innovation.

EEOC

DFS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DFS complies with applicable state and local laws governing nondiscrimination in employment in every location the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

DFS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DFS’s employees to perform their job duties may result in discipline up to and including discharge.

MANAGEMENT TRAINING

DFS has implemented a Management Trainee Program that empowers our management candidates to quickly and efficiently learn our business model and what it takes to make each and every one of our contracts feel as if they are our one and only client. We focus on teaching communication and implementation skills that demonstrate to our customer just how much we value our partnerships.

We offer direct, practical hands-on leadership training from day one. We recognize that our team is our most valued asset and we ensure that each of our team members has the training and tools that it takes to be successful. We invest in quality individuals who will be as loyal to us as we are to them and who will grow with us as we grow.

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LEARN MORE:

OPPORTUNITIES

DIVERSITY

EEOC

MANAGEMENT TRAINING

CONTACT US

Contact Details: Headquarters

12838 S. Cicero Avenue, Alsip, IL 60803
Telephone: 773.582.1022
Fax: 773.582.1094

Accounts Payable: ap@dfscompany.com

Sales: sales@dfscompany.com

Directions
Contact Details: West Regional Office

800 S. Barranca Ave, Covina, CA 91723
Telephone: 626.967.5000
Fax: 626.339.8880

Contact Details: Michigan Regional Office

835 Mason St., Dearborn, MI 48126
Telephone: 773.582.1022
Fax: 773.582.1094

Contact Details: Texas Regional Office

5005 W. Royal Lane, Irving, TX 75063
Telephone: 773.582.1022
Fax: 773.582.1094

   
Copyright © 2014 DFS Group.