Diverse Facility Solutions currently employs 1,500+ professionals in the custodial, customer service and consulting fields.
CHIEF HUMAN RESOURCES OFFICER
Barbra joined DFS in 2006 as Director of Human Resources. Bringing with her a varied background of experience in office management, administration, human resources, contract preparation and purchasing, her commitments were recognized as Barbra was appointed to Executive Vice President in 2011.
In 2019 and 2020, recognizing the changing employee experience and landscape, the DFS HR team grew considerably to provide our employees with greater reach and support both from the corporate team and their local onsite leadership. With that growth, Barbra accepted the responsibility of Chief HR Officer and leads teams focused on talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits, compliance with local, state and federal laws, and employee guidelines.
Barbra has assisted in helping DFS transform our organization into a modern, productive and inclusive workspace. Over the years Barbra has recognized potential and opportunity within the company and promoted inclusion and growth amongst internal team members. She leads a diverse and committed group of support staff devoted to shaping and building our most valuable assets, our employees.
MELISSA ZAGORAC, C.C.E.
CHIEF OPERATIONS OFFICER
As Chief Operations Officer, Melissa is responsible for developing and implementing strategies, procedures and business plans needed to enhance company growth. Working with the executive team to set company performance goals, and cultivating opportunities for rising talent within the organization, her role aims to keep the business’s key functions running smoothly. Melissa and her team work with customers through the entire life cycle of a contract, from the initial sale and acquisition to the day-to-day operations throughout the course of the contract term.
Melissa earned a Bachelor’s of Science in Marketing from Roger Williams University in Rhode Island and began her career in facility management at Columbia College in Chicago and Indiana University Northwest. She joined DFS in 2014 with a focus on Sales and Marketing. She led the recreation of brand building and created our social media presence and voice. She’s an out-of-the-box thinker who champions innovative solutions to elevate organizational training programs, new business development, and partnership establishment.
In an effort promote company culture and vision, Melissa’s follow through on strategic vision, solving problems and ability to adapt to outside factors makes her one of our strongest leaders with a vision. She enjoys solving puzzles and looking for better, cheaper, faster ways to do basic tasks. A savvy business operations manager regarded for leading strategy to achieve stability and consistency, Melissa is known for maintaining an uncompromising focus on high quality standards and delivery to the customer and her teams.
VICE PRESIDENT OF OPERATIONS
Raquel joined DFS in 2004 as Supervisor of Customer Service, contracted to oversee ticket checker operations at airports. In 2005 Ms. Mata was promoted to Manager of Operations in charge of both airport and university contract services in Illinois. Raquel was once again promoted in 2012, this time, to Senior Director of Operations and managed a portfolio of all accounts within the Illinois borders.
In 2020 as the company underwent reorganization and positioning to withstand the changing industry and environment, Raquel was recognized for her development and commitment to DFS. Promoted to Vice President of Operations, her role in the company is very simply to forge the paths between customers and our field teams.
Raquel works persistently to develop and direct our teams to ensure customer satisfaction, improved operational efficiency, and lower employee turnover with a responsibility to increasing revenue, value-added programming and improving employee knowledge. As a dedicated Operations team member, Raquel directly manages several high-profile accounts and projects. As a Senior Leader she focuses on compliance, implementing standard operating procedures, policies, standards and driving consistency through all markets and accounts.
DIRECTOR OF FINANCE
Coreen operates with the highest personal and professional integrity. She is a strong communicator with experience in building relationships across teams, presenting insights and recommendations to senior management and business leaders. Her a role covers a wide range of financial duties within the business and excels at building relationships with clients, leadership, and peers.
Coreen manages a team of AP/AR specialists and the day-to-day performance of their jobs. Her team ensures timely payments of vendor invoices and collection activities. Coreen came onboard in 2016 with a decade of accounting experience under her belt. Since that time she’s integrated herself into the company and daily operations to gain knowledge and understanding of department processes to better connect the Finance and Operations teams. Having streamlined accounting practices and implemented improvements to the accounts payable/receivable processes, Coreen has continued to grow within the company.
Working directly with our CFO, Coreen partners with billing, accounting and client teams to provide accurate and timely reporting. She assists in the client audits, analyzing staff hours and projects, and partners with our clients’ teams on consistent process implementation across all aspects of client related financial matters. She is an integral resource to both the Finance and Operations teams at DFS.
Our mission is to provide clients with organized systems of people, knowledge and resources.
AWARDS & CERTIFICATIONS
Diverse Facility Solutions, Inc is MBE certified by numerous certification agencies.