Our Team

President, CEO and founder of DFS, Mark Wright opened the doors in 2002 following an extensive career in airport and aviation operations.  His story begins with a tour as Station Manager for Vanguard Airlines where he managed all aspects of station operations and administration.  Following Vanguard, Mark served the role of Director of Operations for ATA Airlines, and then again at Midway Airlines Terminal Consortium.  Mark’s extended knowledge and understanding of operations provides DFS with an unparalleled advantage over competitors with insight in both airline and airport safety and operations.

Mark continues to expand the business in various industry segments including airports, municipal facilities, k-12, higher education, and health care.  Mark has developed a successful business model with key firms in the industry to create synergies that exceed customers’ expectations. 

Mark remains active in his community and serves on several civic and non-profit boards.  He is an advocate for minority business owners, certification programs, and mentor/protégé programs.  Having found success in MBE certification programs, his desire to continue to support small, minority and women owned businesses permeates through the DFS company culture aimed at diversity and development. 

Mark’s education in political science was executed at the University of Louisville, but his commitment to leadership, employee development and operational adaptability continues to support the growth of DFS in new markets, new industries and in a consistently changing world.

As Chief Financial Officer, Charles’ role is to oversees all operational budgets and fiscal responsibilities. Included in that role, and most importantly, Charles coordinates with our C-suite and Executive teams in planning and establishing priorities by forecasting the organizations’ financial standing and advising the CEO and team on strategic direction.

Charles started with DFS in 2011 as the Director of Business development, playing a key role in the development of strategic partnerships with our clients and vendors. In 2013, he was promoted to Vice President of Finance and was responsible for creating our current accounting structure, corporate compliance reporting and state regulatory requirements. Prior to DFS, Charles held the Senior Branch Accountant position for one of the largest facilities services companies in the world and spent almost a decade managing accounts receivables, accounts payables and payroll.  In 2020 Charles was named CFO.

As a visible and engaged leader at DFS, an excellent communicator, and an influencer to many of our departments, Finance is embedded throughout the business and Charles provides teams with decision-making support in key functions of the operations and overall company growth.  Charles successfully completed his education at Purdue University where he achieved a Bachelor’s of Accountancy.  With almost twenty years of industry knowledge and experience, he is responsible for enhancing the company’s current financial and business processes, maintaining positive customer relationships, and attaining new business.

As Chief Technology and Information Officer, Craig is responsible for developing the company’s strategy for using technological resources and ensuring those resources drive operational improvements through efficiency, cost reduction and security. Craig also oversees internal business processes to create unique and innovative solutions that focus on customers’ needs and customization of processes to meet the specific needs of each facility. Craig is also responsible for evaluating and implementing new systems and infrastructure.

Craig is an operational professional with extensive experience directly overseeing both janitorial and engineering services in large scale facilities including JFK and Detroit Metro Airports. He received his Bachelor of Science in aviation management/flight technology from the Florida Institute of Technology.

From mobile technologies, chemical analysis and artificial intelligence testing, Craig has been a leader in navigating DFS through the pandemic to stay on top of CDC recommendations and focus on the safety of our employees.  Introducing new equipment and getting greater access to even better tools, Craig’s contributions to efficiency and accessibility gives DFS the fluidity we need to move through ever changing environments.  His hard work has not only contributed to access to great technologies, but also earned DFS CIMS and CIMS Green Building Certifications in 2021.

Our people are the most important asset of the DFS organization and Kymberli’s focus is to ensure that as an organization we operate a business where employees are treated fairly, consistently, and in compliance with the law.  Kymberli joined the DFS team in 2013 to assist with Business Development and transitioned in 2014 to HR governance and compliance.  She now facilitates workers compensation, unemployment, FMLA, OSHA and EEOC Recordkeeping and Reporting.

As a graduate of Southern New Hampshire University with a Bachelor’s of Science in Business Administration – Human Resources Management, Kymberli continued her development and in 2020 moved into the HR Manager position.  Now a certified FMLA Administrator, Kymberli administers all aspects of FMLA and workers’ compensation programs.  From the employee’s initial notice of the need for leave or an incident, to his/her/their return to work, she provides extensive case management and expedites all administrative aspects of cases and claims.  

Kymberli communicates with employees regarding their needs for leave and/or modified work schedules.  She ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.  In her role, Kymberli is often a voice of comfort and support for our employees during some of their toughest times.   Her connection with our team members is unmatched and our employees are always grateful to Kymberli filling this vital function and responsibility.

Omar Ramirez brings over a decade of proven leadership and operational excellence to his role as Director of Sales at DFS. Since joining the company in 2014 as Director of Customer Experience, Omar has demonstrated an unwavering commitment to both client satisfaction and team performance.

Throughout his tenure, Omar steadily advanced through the organization, taking on greater responsibilities with each role. Most recently, he served as Senior Director of Operations, where he managed complex, large-scale accounts across the United States and led teams with a focus on quality, accountability, and innovation. His deep understanding of day-to-day operations and strategic planning made him a key leader in the field and a trusted partner to clients and colleagues alike.

Omar’s transition to Director of Sales marks an exciting new chapter in his DFS journey. Drawing on his extensive operational background, he brings a unique, solutions-driven perspective to the Sales team bridging the gap between service delivery and client acquisition. His ability to understand client needs from both sides of the business allows him to build stronger partnerships and tailor service offerings to exceed expectations.