Earlier this week the Airports Council International released its 2015 Airport Service Quality (ASQ) Award winners and two airports, serviced by DFS Janitorial Operations, made the list!
The ASQ surveys over 550,000 passengers in 300 airports across 80 countries worldwide and compiles award winners from the results of these in-depth surveys. Award winners are categorized by region, airport size, most-improved and other categories. The surveys are conducted onsite at airports, and later a number of those passengers are randomly contacted again to be sure the data collected is reliable and accurate. The questionnaire requests feedback on a variety of areas of the airport including access to and from the terminal facilities, check-in procedures, security courtesy and helpfulness, feeling safe at the airport, wait times and ease of navigation through the terminal. The questionnaire also requests feedback on the quality of the airport facilities including cleanliness of the terminal and the restrooms.
This year, Detroit Metropolitan Airport and San Antonio International Airport were recognized, sharing the #3 ranking on the Best North American Airports serving over 2 million passengers per year. DFS would like to extend congratulations to both the Detroit Metropolitan Airport and San Antonio International Airport!
Also, a huge CONGRATULATIONS to the DFS Janitorial Service teams at Detroit Metro and San Antonio Airports for YOUR contributions to the awards! Your dedication, loyalty, and continued service provided at only the top level of excellence is motivation to us all and truly speaks volumes to our clients, your fellow employees and passengers across the US.