As 2020 comes to an end, I am reflecting on all that has changed and the challenges we faced this year. From a global pandemic, an economic crisis, record breaking unemployment and a national conversation about institutional racism, 2020 has challenged us in ways no one could have ever imagined.
I would normally begin this letter with all of our successes throughout the year, and while we had many, I would be remiss if I did not discuss the unfortunate times we have faced that directly impacted our friends, family, coworkers, customers and partners. Many of us felt the pain of 2020 which directly changed our lives. Many lost family members and friends to this COVID19 pandemic; some lost jobs or the ability to make a living with reduced hours and businesses shutting down; some had to make significate changes as a result of our children not being in school or the need to take care of an elderly parent. To say 2020 has been a challenge both personally and professionally would be an understatement.
To our employees, thank you for all the hard work, dedication and commitment to our customers. You are all on the frontline in this fight against the pandemic. You are the reason our customers, students, first responders, traveling public and hospital staff can feel a little safer in these unusual times. Your unwavering commitment in making sure our facilities were clean and free from this virus does not go unnoticed and I truly thank each of you from the bottom of my heart!
To our customers, thank you for your continued support though our struggles. Despite these difficult times, our work progressed, you shifted your business and daily routines to make sure our employees remained safe and with minimal impact to their lives. You understood the need to shift our focus and to change the way we do business in order to deliver a quality product. We are truly inspired by your commitment to making a difference in these challenging times. On behalf of all DFS employees I say, THANK YOU!
To our suppliers and business partners, thank you for working tirelessly to maintain our supply chain, develop new products and procedures, and for supporting our operations in delivering service to our clients in an ever-changing environment. Your flexibility and commitment to our staff is truly appreciated and we couldn’t have been successful without you!
In closing, with all the challenges, we faced in 2020 the future looks bright. We are all stronger, smarter and more resilient then ever before. We love a little harder, support our children a little more, and celebrate the differences of others without judgement. We have become a better company because of you! I am so thankful for all of you and wish you and your families nothing but the best in 2021.
Stay safe and have a blessed holiday seasons.
Mark Wright
President/CEO